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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kiara Bencomo

Kiara Bencomo

April 22, 2026

1  out of  5
rating by Kiara Bencomo
"I was in a dealership in a hurry trying to get the fastest ins i could think of and i had state farm in New Mexico when i lived there, I'm in Arizona now and i honestly didnt ask around and was already getting my new car big mistake , I spoke with Ashley M Kappel to get my auto insurance which because of my ticket record I always pay a high amount, in my opinion agents should be looking for the best option for their customers thats being, if they want higher options, or probably someone like me who is younger, and honestly trying to find the one thats going to save me some money, she mentioned she was going to try get me a discount so I was up for it, mind you im sitting in the dealership just trying to get this over with, I just agreed which now I know it was she was offering me the life ins, which I really dont care for right now, mostly that im js trying to get save money no matter how much it is, I called April 14 trying to cancel that life ins so I can save those couple of bucks, I mentioned to her that I didnt really get explained well about the life ins and she got mad and started sounding like she just wanted to hang up so she did, which is really unprofessional, and rude for a new customer, i talked to the manager right after and she did let me know she canceled the life ins and that my normal auto ins was going to go back to 276, now it is April 20 and I got charged the life ins, and which is really unprofessional on Ashley just because I told her she should had explained to me a little more what she was talking about, so she decided not do anything and not cancel it when i had called on time, and now I got charged for the life ins again, now I called and now suppously it's going to go up to 311 which is alot more from 276, if your a young person please be careful and look around and get more information because its really messed up they are here to help and they just want to make money, really upset that this happened to me. And I work at customer service as well and it is really unprofessional to hang up on customers!"
We responded:
"Hi Kiara, Thank you for taking the time to share your experience. I’m really sorry to hear that you've been frustrated during this process. That’s definitely not the experience I want for any of our customers. I did try reaching out to you earlier today to see how I could help and hopefully clarify any confusion, but I wasn’t able to connect and left a voicemail. Whenever you’re ready, I’d love to talk and work together to find the best solution for you. I understand that getting all the information at once, especially while feeling rushed at the dealership, can be overwhelming. Our goal was to provide you with options that could save you money overall by bundling your auto and life insurance with discounts designed specifically for that. It was less money overall to have both policies with us. I’m sorry if this wasn’t explained clearly enough at the time. Your trust and understanding are very important to me. Please know that I’m here to support you, not just as your insurance agent, but as someone who genuinely cares about helping members of our community. We want to make sure you feel confident and comfortable with your insurance choices. If you’re open to it, I’d really appreciate the chance to talk and see how we can make things right for you. Thank you again for your feedback and for giving me the opportunity to assist you. Warm regards, Corey Williams"
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Dale Brown

April 8, 2026

5  out of  5
rating by Dale Brown
"Shelby is top notch! She's knowledgeable, efficient, responsive and friendly. We've switched all our insurance to State Farm thru Corey Williams Agency, specifically Shelby. She made it go very smoothly and saved us money significantly"
We responded:
"Welcome to the club, Dale! We are so happy to hear that Shelby was able to get you started and make the process easy for you. Thank you so much for trusting our office and State Farm with your insurance!"
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Teresa Dennis

April 7, 2026

5  out of  5
rating by Teresa Dennis
"Thank you Shelby for the excellent customer service⭐. Im so grateful for all your help and the price I am now paying for renters and car insurance ☺️"
We responded:
"That is so great to hear! Shelby works so hard to help our customers and we are glad to see the recognition :) Thank you so much for choosing our office and State Farm for your insurance!"
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Roberta Mason

April 7, 2026

5  out of  5
rating by Roberta Mason
"Very polite and explained everything to my satisfaction."
We responded:
"Thank you for the kind feedback, Roberta! We are so happy to help with all your insurance needs! Thank you for trusting our office and State Farm :)"
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Kelli Heidt

March 28, 2026

5  out of  5
rating by Kelli Heidt
"One thing I detest is searching for insurance quotes. Months later still getting harassed...What I do love was the ease of getting a quote and started up with Corey Williams State Farm Insurance. Thank you Ashley K. for your straight forward approach and communication skills. Later, a quick call and Corey him self, answered some questions. The peace of mind is priceless"
We responded:
"It is our absolute pleasure, Kelli! Thank you for taking the time to leave your review and please continue to let us know if we can help with anything! Thank you for trusting State Farm and our office with your insurance!"
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patricia hernandez

March 10, 2026

1  out of  5
rating by patricia hernandez
"This agency is no good, I switched over with them from another insurance company because they quoted me a little lower just so they can cancel my policy after 1 month of use due to some bs reason when I added a motorcycle to the policy."
We responded:
"Hi Patricia, thank you for your feedback. We are sorry to hear about your frustration. Our agency provides quotes based on the information provided at the time of the application. In some cases, underwriting can later uncover undisclosed information that affects eligibility for coverage. When that happens, the insurance company is required to follow their underwriting guidelines. We always aim to be transparent and help customers. Please feel free to contact our office if you would like to discuss it further."
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Daniel Rider

March 8, 2026

1  out of  5
rating by Daniel Rider
"Cancellation notice sent to me about a week after. Not happy whatsoever about this situation"
We responded:
"Hi Daniel! Thank you for the great review. We are so glad Ashley was able to make the process smooth and helpful for you. We are also glad we are able to save you money at this time! That is always a win, but what matters most to us is making sure you are properly protected and know you have a team here when you need us. We truly appreciate you trusting our office and State Farm with your insurance!"
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Ruben Nieblas

March 4, 2026

5  out of  5
rating by Ruben Nieblas
"Very professional!!!"
We responded:
"Thank you so much for sharing, Ruben! We look forward to continuing to help with your insurance! Thank you for trusting our office and State Farm!"
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MaryKay Gilbert

March 3, 2026

5  out of  5
rating by MaryKay Gilbert
"Good response"
We responded:
"We are so happy to hear you had a great experience with our office! It looks like we showed up for you with price. We look forward to showing up for you next with top notch service! Thank you for choosing our office and State Farm for your insurance :)"
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Robert Sordia

March 3, 2026

5  out of  5
rating by Robert Sordia
"Excellent and fast service, cut my Insurance in half! And kept the same coverages for all my vehicles!"
We responded:
"That is awesome to hear, Robert! We love when we can help customers save money on car insurance! Please let us know how we can help in the future. Thank you for trusting our office and State Farm with your insurance :)"
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Raquel Emanuel

February 28, 2026

5  out of  5
rating by Raquel Emanuel
"They gave me a good deal, they were up-front, very knowledgeable, friendly and helpful up-front."
We responded:
"Thank you for the great feedback, Raquel! We appreciate you trusting our office and State Farm with your insurance!"
Profile photo of Cindy Archuleta

Cindy Archuleta

February 19, 2026

5  out of  5
rating by Cindy Archuleta
"Great experience! I spoke with at State Farm. Shelby was very professional and helpful. I have never dealt with an insurance agent who was so knowledgeable , informative and personable. I told her what I was looking for in car insurance and rental insurance. We discussed the coverage for both. Shelby explained everything to me regarding my options. I had many questions and she was patient and very knowledgeable. I was amazed by their great rates! I had been paying so much more with Progressive. I highly recommend State Farm to anyone looking for great coverage and great rates! Thank you Shelby for your help!"
We responded:
"Thank you so much for sharing your experience, Cindy! We are thrilled to hear that Shelby helped make your experience a great one! Thank you very much for trusting our office and State Farm and please continue to let us know how our office can help with your insurance :)"
Profile photo of Bill Boyd

Bill Boyd

February 6, 2026

5  out of  5
rating by Bill Boyd
"Shannon Vollbornis professional, courteous and prompt in responding to my many questions."
We responded:
"That is great to hear, Bill! Shannon works hard to take care of and respond to all our customers. Thank you for being a long standing and valued customer with our office and State Farm!"
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James Leitzman

January 23, 2026

5  out of  5
rating by James Leitzman
"Very professional right to the point very explanatory I recamend Ashley very kind and good attitude."
We responded:
"Thank you, James! Ashley works hard to show up for our customers and we are happy to hear it showed! Thank you for trusting our office and state farm with your auto insurance!"
Profile photo of Teresa McLane

Teresa McLane

January 23, 2026

5  out of  5
rating by Teresa McLane
"Have been searching for cheaper auto rates and finally received a quote showing coverage and premium. So happy and called immediately. More coverage, better premium. Awesome lady agent, very thorough. Thank you"
We responded:
"That is amazing to hear, Teresa! Thank you so much for sharing your experience with Shelby in our office. Thank you for trusting our office and State Farm with your auto and renter's insurance."
Profile photo of Alan Feinerman

Alan Feinerman

January 23, 2026

5  out of  5
rating by Alan Feinerman
"great service"
We responded:
"Thank you, Alan! We really appreciate your feedback. Please continue to let us know how we can help with your insurance!"
Profile photo of John Tsantes

John Tsantes

January 22, 2026

5  out of  5
rating by John Tsantes
"After using another insurance company for the past 6 years, I switched to State Farm agent Corey Williams here in Tucson. Not only did I save almost 30% on my premiums for my autos and home, the entire process took less than an hour to make the switch. Shelby and Corey were great to work with. And the best part is that they were always available when I called for followup questions. That almost never happened with my other insurance provider."
We responded:
"Thank you for taking the time to leave your feedback, John! It was our pleasure getting to work with you. Please continue to let us know how we can help. Thank you for trusting our office and State Farm with your insurance!"
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charlie jane halls

January 22, 2026

5  out of  5
rating by charlie jane halls
"Working with Shelby helped me cut the cost of my car insurance in half!"
We responded:
"That is great to hear, Charlie! We are glad Shelby helped you save money. Go get yourself a nice dinner tonight :)"
Profile photo of Jake Pappas

Jake Pappas

January 13, 2026

5  out of  5
rating by Jake Pappas
"Absolutely cannot thank Ashley enough for the amount of patience and knowledge. I have a man absolutely great experience everytime we talk and even learn something new. She’s been able to make sure all of our things are insured and covered. I truly feel they have our best interest at heart here."
We responded:
"Thank you so much for sharing, Jake! Ashley works hard to best show up for our customers, so we are happy to hear that it shows. Thank you for trusting our office and State Farm with your insurance :)"
Profile photo of Jared Robert

Jared Robert

January 12, 2026

1  out of  5
rating by Jared Robert
"Requested a quote via an Ad on Facebook. Little did I know it would open me up to constant calls all day and night from insurance salesmen. Most of them have been understanding about the situation and respectfully removed my number from their list. Not this place.... This lady calls me today for 3rd time, trying to sell me insurance. When I explain the situation and respectfully ask I be removed from their call list, she gets an attitude and slams her phone down, like I did something wrong for not wanting to buy from her. Very unprofessional. Even IF I was in the market for new insurance, I would go out of my way to avoid this place. Corey, you need to get your salespeople in check."
We responded:
"Jared, I appreciate you sharing your perspective. I've personally reviewed the call in question so I could fully understand what happened. While we do reach out to people who request information through online ads, our expectation is to always keep interactions brief and respectful. When it was clear the call wasn't welcome, my team member simply ended the call and moved on. I verified you have been removed from any of our systems/lists. I wish you the best moving forward. - Corey"
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William Moran

December 31, 2025

5  out of  5
rating by William Moran
"Excellent professional service. Very happy."
We responded:
"Thank you for the kind feedback, William! Please let us know how we can continue to help with your insurance policies. Thank you for trusting our office and State Farm with your insurance!"
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Erfan Bahramnejad

December 20, 2025

5  out of  5
rating by Erfan Bahramnejad
"Shelby is amazing. She was very patient and got me a great price for my car insurance."
We responded:
"Thank you so much for sharing, Erfan! We appreciate your feedback and are glad Shelby was able to help you out. Thank you for choosing State Farm and specifically our office for all of your insurance!"
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Ana Juarez

December 5, 2025

5  out of  5
rating by Ana Juarez
"Very knowledgeable. Good customer service"
We responded:
"Thank you so much, Ana! We really appreciate your kind feedback. Thank you for trusting our office and State Farm with your insurance!"
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Jeronimo David Herrera

November 25, 2025

5  out of  5
rating by Jeronimo David Herrera
"Great deals and customer service."
We responded:
"Thank you, Jeronimo! We really appreciate you taking time to give us feedback. Thank you so much for trusting our office and State Farm with your insurance!"
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Cory Barney

October 29, 2025

5  out of  5
rating by Cory Barney
"Service was great, a lot better and cheaper than my last insurance agency."
We responded:
"That is wonderful to hear, Cory! We are glad we were able to offer you better options. Thank you for trusting our office and State Farm for your insurance!"